MARINHO, M. Challenges in citizens’ digital interaction with the State: a scale to measure administrative burden. Revista do Serviço Público, [S. l.], v. 74, n. 3, p. 591-612, 2023. Disponível em: https://revista.enap.gov.br/index.php/RSP/article/view/9890. Acesso em: 17 may. 2024.