Factors that enable engagement in e-participation in a smart city

Authors

Keywords:

eparticipation platform, engagement, smart cities

Abstract

This article aims to demonstrate the main factors that contribute to the expansion of citizen participation and engagement, in electronic participation (e-participation) processes, in a smart city. Smart cities are those that use intelligence as a continuous action in which the government, citizens and other stakeholders think and implement initiatives, which seek to make a city, a better place to live. Based on this context, a case study of the Platform Fala Curitiba, at Curitiba's City Hall, was carried out, employing the following research methods: interview, documentary research, database consultation, and finally content analysis. Its main results demonstrate the factors that enable the expansion of citizen participation and engagement in e-participation processes, which are informational, institutional, motivational, technological and cultural.

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Author Biographies

Andrea Cristina Lima Duarte Ferreira, Prefeitura Municipal de Curitiba

Master's in Information Management from the Federal University of Paraná (UFPR). She has a specialisation in Public Information Technology Management from the Pontifical Catholic University of Paraná (PUC-PR) and a specialisation in Computer Science from the Instituto Superior de Pós-Graduação (ISPG).

Taiane Ritta Coelho, Universidade Federal do Paraná (UFPR)

Professor in the Department of Information Science and Management (DECIGI) and on the permanent staff of the Postgraduate Programme in Information Management (PPGGI) at the Federal University of Paraná (UFPR). PhD in Business Administration from the Getulio Vargas Foundation (FGV EAESP), with a sandwich doctorate at the École des Hautes Éstudes Commerciales de Montréal (HEC Montréal), in Canada (PDSE CAPES scholarship). Master's in Business Administration from the Federal University of Paraná, in the area of technology and innovation.

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Published

2023-12-21

How to Cite

Lima Duarte Ferreira, A. C., & Coelho, T. R. (2023). Factors that enable engagement in e-participation in a smart city. Revista Do Serviço Público, 74(4), 824 - 845. Retrieved from https://revista.enap.gov.br/index.php/RSP/article/view/10019

Issue

Vol. 74 No. 4 (2023)

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Artigos

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