Knowledge management practices in the General Accounting Office Rio de Janeiro state

Abstract

The present article has as it general objective to identify which knowledge management (KM) practices are used in the General Accounting Office of the State of Rio de Janeiro (CGE), under the theoretical support of Batista et al. (2005), As specific objectives, we list: to investigate whether CGE professionals develop KM practices and to identify whether these practices are applied formally or informally. The methodology consisted of bibliographic research and case study at the CGE done from May to June 2018. The result indicates that the KM formal practices most cited in the survey in a formal way were organizational learning, collaboration tools, such as corporate portals. The informal practices most cited were normalization, electronic document management, and communities of practices. It can be inferred that informal practices are more used than formal practices, which may be standardized in the future.