Skills for telework

learning demands

Authors

  • Juliana Legentil Universidade de Brasilia (UnB) 0000-0002-9512-983X
  • Lara Barros Martins Universidad Loyola Andalucía 0000-0002-3175-6324
  • Gardênia da Silva Abbad Universidade de Brasília (UnB) 0000-0003-0807-3549
  • Luciana Mourão Universidade do Estado do Rio de Janeiro (UERJ) 0000-0002-8230-3763
  • Matheus Damascena Universidade de Brasília (UnB) 0000-0001-5239-4644
  • Lisa Miranda Universidade de Brasília (UnB) 0000-0002-7029-4994

Keywords:

learning needs, hard skills, soft skills, public sector, mandatory telework

Abstract

Mandatory telework introduced requirements for performing activities remotely. Some were different from those required for voluntary telework. Being full-time at home brought substantial changes to the workers’ lives who were not adapted to this modality of work. This study aimed to identify the skills deemed necessary for teleworking. It was based on the perspective of 2,409 professionals working in 95 Brazilian public institutions. The results were divided into two central categories: hard skills and soft skills. Some of the features pointed out by the participants that needed to be improved were: being able to master the technological tools used to communicate remotely; productivity management; and time management. When gaps in expressing such skills are identified, relevant educational actions can be promoted. In addition, it is possible to leverage the benefits and reduce the risks associated with telework.

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Author Biographies

Juliana Legentil, Universidade de Brasilia (UnB)

Doctoral student and Master in Business Administration (University of Brasília). Public worker. Member of the E-labor Research Group.

Lara Barros Martins, Universidad Loyola Andalucía

PhD in Psychology (University of São Paulo and University of Seville), with a post-doctoral (University of Seville). Professor and researcher at the Department of Psychology at Universidad Loyola Andalucía (Seville - Spain).

Gardênia da Silva Abbad, Universidade de Brasília (UnB)

PhD in Psychology, University of Brasília (UnB). Professor of the Postgraduate Program in Social and Work Psychology and the Postgraduate Program in Administration at the University of Brasília (UnB). Full Professor, E-labor Research Group and Impact Group.

Luciana Mourão, Universidade do Estado do Rio de Janeiro (UERJ)

PhD in Psychology (University of Brasília), with a post-doctoral (University Institute of Lisbon). Professor at Salgado de Oliveira University and visiting professor at the University of the State of Rio de Janeiro (UERJ) Coordinator of Aprimora - Center for Studies in Career and Professional Development.

Matheus Damascena, Universidade de Brasília (UnB)

Master in Social, Work and Organizational Psychology at the University of Brasília (UnB). 

Lisa Miranda, Universidade de Brasília (UnB)

Master in Social, Work and Organizational Psychology at the University of Brasília (UnB). 

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Published

2024-06-28

How to Cite

Legentil, J., Martins, L. B., da Silva Abbad, G. ., Mourão, L., Damascena, M., & Miranda, L. (2024). Skills for telework: learning demands. Revista Do Serviço Público, 75(2), 387-410. Retrieved from https://revista.enap.gov.br/index.php/RSP/article/view/10255

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Vol. 75 No. 2 (2024)

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Artigos

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