Sociotechnical factors in the adoption of artifacts based on blockchain for government
Keywords:
blockchain, design science research, SI artifact, digital governmentAbstract
Governments have adopted various technologies seeking to improve their services, focusing on overcoming the social and technical challenges presented to them, one of these technologies is blockchain digital innovation. Therefore, it becomes necessary to understand these newly developed Information Systems (IS) artifacts. Helping to fill this gap, this research aims to identify the factors that influence this process from the sociotechnical assessment (considering technological, institutional, political and informational issues) and from the adoption of the Design Science Research paradigm. Two blockchain artifacts built for the Brazilian government are studied: Pier and BNDESToken. The results reinforce that social factors (political and institutional) are more difficult to be overcome than technical ones, in the adoption of the digital innovation under study.
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