Factores asociados al uso de prácticas de gobierno electrónico
una encuesta aplicada a servidores públicos
Palabras clave:
gobierno electrónico, empleado estatal, intención de usoResumen
La investigación tuvo como objetivo verificar los factores determinantes para el uso de prácticas de
gobierno electrónico, frente a la percepción de los servidores públicos. Para llevar a cabo el estudio se
utilizó un cuestionario con una escala tipo Likert de cinco puntos. Los datos fueron analizados mediante
estadística descriptiva, análisis factorial confirmatorio y regresión lineal múltiple, que evaluó 5 hipótesis de investigación. La muestra del estudio incluyó 206 funcionarios públicos federales y estatales de la región noreste de Brasil. Se confirmó que la expectativa de esfuerzo y desempeño, las condiciones facilitadoras y la inclusión social son aspectos que influyen en la intención de utilizar el gobierno electrónico, mientras que se refutó la hipótesis de capacidad innovadora, advirtiendo que el servidor no necesita tener un perfil emprendedor para adoptar practicas Aun así, se encontró que el factor influencia social es el que tiene mayor poder de influencia positiva sobre la intención de uso, demostrando que el entorno en el que viven incentiva el uso de prácticas electrónicas.
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