Factors associated with the use of E-Government practices: a survey applied to civil servants
una encuesta aplicada a servidores públicos
Keywords:
e-government, civil servant, intent to useAbstract
This research aimed to verify the determining factors for using e-government practices from the perception of civil servants. We used a questionnaire with a five-point Likert scale to conduct the study. Data were analyzed using descriptive statistics, confirmatory factor analysis, and multiple linear regression, which evaluated five research hypotheses. The study sample included 206 federal and state civil servants from the Northeast region of Brazil. We confirmed that expectation of effort and performance, facilitating conditions, and social inclusion influence the intention to use e-government. At the same time, the hypothesis of innovative capacity was refuted, warning that servants do not need to have an entrepreneurial profile to adopt modern practices. Moreover, we found that the social influence factor is the one that has the most significant power of positive influence on the intent to use, demonstrating that the environment in which they live encourages the use of electronic practices.
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