Mapping Meta-Governance and Artificial Intelligence in the public sector

Authors

DOI:

https://doi.org/10.21874/e606pf49

Keywords:

meta-governance, artificial intelligence, public sector

Abstract

The growing demand for innovation and efficiency has propelled the adoption of strategies such as meta-governance and Artificial Intelligence (AI) in the public sector. However, studies that systematize the benefits and challenges associated with the combined application of these approaches remain limited. Objective: The objective was to map and analyze the main benefits and challenges related to the use of meta-governance and AI in enhancing governance and decision-making in the public sector. Materials and Methods: This study adopts a Systematic Literature Mapping (SLM), based on the Population, Intervention, Comparison, Outcome, and Context (PICOC) framework, using searches conducted in the Scopus database and study selection guided by the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA) protocol, resulting in the inclusion of 22 articles published between 2014 and 2024. Results: The findings indicate that meta-governance and AI are complementary strategies in the digital transformation of the public sector, although they face barriers such as algorithmic opacity, lack of technical training, and absence of specific regulation. Conclusion: The synergy between these strategies can strengthen public governance, promoting more effective, transparent, and evidence-based decision-making.

Downloads

Download data is not yet available.

Author Biographies

  • Rodrigo José Lima Almeida, Universidade Federal do Tocantins (UFT), Palmas – TO, Brasil

    PhD candidate in Governance and Digital Transformation, Federal University of Tocantins (UFT). Master’s degree in Public Policy Management and Social Security, Federal University of Recôncavo da Bahia (UFRB). Public servant of the State of Tocantins.

  • Daniela Mascarenhas de Queiroz Trevisan, Universidade Federal do Tocantins (UFT), Palmas – TO, Brasil

    PhD and Master’s degree in Computational Modeling, Federal University of Tocantins (UFT). Permanent faculty member of the Graduate Program in Governance and Digital Transformation, Federal University of Tocantins (UFT).

  • Leonardo de Andrade Carneiro, Universidade Federal do Tocantins (UFT), Palmas – TO, Brasil

    PhD in Regional Development, Federal University of Tocantins (UFT). Collaborating professor in the Graduate Program in Governance and Digital Transformation, Federal University of Tocantins (UFT). Member of the Higher Education Council, Military Police of the State of Tocantins (PMTO).

  • Rafael Lima de Carvalho, Doutor em Engenharia de Sistemas e Computação, Universidade Federal do Rio de Janeiro (UFRJ). Professor adjunto, Universidade Federal do Tocantins (UFT).

    PhD in Systems and Computer Engineering from the Federal University of Rio de Janeiro (UFRJ). Adjunct Professor at the Federal University of Tocantins (UFT).

  • Gentil Veloso Barbosa, Universidade Federal do Tocantins (UFT), Palmas – TO, Brasil

    PhD in Systems and Computer Engineering, Federal University of Rio de Janeiro (UFRJ). Professor, Federal University of Tocantins (UFT).

  • Valéria Perim da Cunha, Universidade Federal do Tocantins (UFT), Palmas – TO, Brasil

    PhD candidate in Governance and Digital Transformation, Federal University of Tocantins (UFT). Master’s degree in Intellectual Property and Technology Transfer for Innovation, Federal University of Tocantins (UFT).

References

AGU, S. U.; OKEKE, R. C.; IDIKE, A. N. Meta-governance and the metaphysics of political leadership in 21st century Africa: A focus on election administration in Nigeria. Mediterranean Journal of Social Sciences, v. 5, n. 9, p. 177–182, 2014. DOI: https://doi/org/10.5901/mjss.2014.v5n9p177

ALHOSANI, K.; ALHASHMI, S. M. Opportunities, challenges, and benefits of AI innovation in government services: a review. Discover Artificial Intelligence, v. 4, art. 18, 2024. DOI: https://doi.org/10.1007/s44163-024-00111-w

ARNESEN, S.; BRODERSTAD, T. S.; FISHKIN, J. S.; JOHANNESSON, M. P.; SIU, A. Knowledge and support for AI in the public sector: a deliberative poll experiment. AI & Society, v. 40, p. 3573–3589, 2025. DOI: https://doi.org/10.1007/s00146-024-02104-w

BARANDIARAN, X.; LUNA, A. Building the future of public policy in the basque country: Etorkizuna eraikiz, a metagovernance approach. Cogent Social Sciences, v. 4, n. 1, 1503072, 2018. Doi: https://doi.org/10.1080/23311886.2018.1503072

BENCSIK, A. The Opportunities of Digitalisation in Public Administration with a Special Focus on the Use of Artificial Intelligence. Studia Iuridica Lublinensia, v. 33, n. 2, p. 11-23. DOI: http://dx.doi.org/10.17951/sil.2024.33.2.11-23

BERMAN, A.; DE FINE LICHT, K.; CARLSSON, V. Trustworthy AI in the public sector: An empirical analysis of a Swedish labor market decision-support system. Technology in Society, v. 76, 102471, 2024. DOI: https://doi.org/10.1016/j.techsoc.2024.102471

BOOTH, A.; SUTTON, A.; PAPAIOANNOU, D. Systematic approaches to a successful literature review. 2. ed. Los Angeles: Sage, 2016.

CAMPION, A.; GASCO-HERNANDEZ, M.; JANKIN MIKHAYLOV, S.; ESTEVE, M. Overcoming the Challenges of Collaboratively Adopting Artificial Intelligence in the Public Sector. Social Science Computer Review, v. 40, n. 2, p. 462–477, 2022. DOI: https://doi.org/10.1177/0894439320979953

CORNELIUSSEN, H. G.; SEDDIGHI, G.; IQBAL, A.; ANDERSEN, R. Artificial Intelligence in the Public Sector in Norway: AI Development as a Hop-on-Hop-off Journey. In: AKERKAR, R. (ed.). AI, Data, and Digitalization. Cham: Springer, 2024. p. 160–172. (Communications in Computer and Information Science, v. 1810). DOI: https://doi.org/10.1007/978-3-031-53770-7_11

DAVIES, K. S. Formulating the Evidence Based Practice Question: A Review of the Frameworks. Evidence Based Library and Information Practice, v. 6, n. 2, p. 75–80, 24 jun. 2011. DOI: https://doi.org/10.18438/B8WS5N

DELFOS, J.; ZUIDERWIJK, A. M. G.; VAN CRANENBURGH, S.; CHORUS, C. G.; DOBBE, R. I. J. Integral system safety for machine learning in the public sector: An empirical account. Government Information Quarterly, v.41, n.3, 101963, 2024. https://doi.org/10.1016/j.giq.2024.101963

GJALTEMA, J.; BIESBROEK, R.; TERMEER, K. From government to governance…to meta-governance: a systematic literature review. Public Management Review, v. 22, n. 12, p. 1760–1780, 1 dez. 2020. DOI: https://doi.org/10.1080/14719037.2019.1648697

HOOGE, E. H.; WASLANDER, S.; THEISENS, H. C. The many shapes and sizes of meta-governance. An empirical study of strategies applied by a well-advanced meta-governor: the case of Dutch central government in education. Public Management Review, v. 24, n. 10, p. 1591–1609, 2022. DOI: HTTPS://doi.org/10.1080/14719037.2021.1916063

JAMES, K. L.; RANDALL, N. P.; HADDAWAY, N. R. A methodology for systematic mapping in environmental sciences. Environmental Evidence, v. 5, n. 1, p. 7, dez. 2016. DOI: https://doi.org/10.1186/s13750-016-0059-6

KUZIEMSKI, M.; MISURACA, G. AI governance in the public sector: Three tales from the frontiers of automated decision-making in democratic settings. Telecommunications Policy, v. 44, n. 6, 2020. DOI: https://doi.org/10.1016/j.telpol.2020.101976

LA COUR, A.; HØJLUND, H. Polyphonic Supervision—Meta‐governance in Denmark. Systems Research and Behavioral Science, v. 34, n. 2, p. 148–162, mar. 2017. DOI: https://doi.org/10.1002/sres.2449

LARSSON, O. L. Meta-governance and the segregated city: difficulties with realizing the participatory ethos in network governance – evidence from Malmö City, Sweden. Policy Studies, v. 42, n. 4, p. 362–380, 4 jul. 2021. DOI: https://doi.org/10.1080/01442872.2019.1634188.

LAWRENCE, C.; CUI, I.; HO, D. E. The Bureaucratic Challenge to AI Governance: An Empirical Assessment of Implementation at U.S. Federal Agencies. In: AAAI/ACM CONFERENCE ON AI, ETHICS, AND SOCIETY (AIES), 2023, Montréal. Proceedings of the 2023 AAAI/ACM Conference on AI, Ethics, and Society. New York: Association for Computing Machinery, 2023. p. 606–652. DOI: https://doi.org/10.1145/3600211.3604701.

MAHUSIN, N.; SALLEHUDIN, H.; SATAR, N. S. M. Malaysia Public Sector Challenges of Implementation of Artificial Intelligence (AI). IEEE Access, v. 12, p. 121035–121051, 2024. DOI: https://doi.org/10.1109/ACCESS.2024.3448311.

MARAGNO, G.; TANGI, L.; GASTALDI, L.; BENEDETTI, M. et al. The spread of Artificial Intelligence in the public sector: a worldwide overview. In: INTERNATIONAL CONFERENCE ON THEORY AND PRACTICE OF ELECTRONIC GOVERNANCE (ICEGOV), 14., 2021, Athens. Proceedings of the 14th International Conference on Theory and Practice of Electronic Governance. New York: Association for Computing Machinery, 2021. p. 1–9. DOI: https://doi.org/10.1145/3494193.3494194.

MELLOULI, S.; JANSSEN, M.; OJO, A. Introduction to the Issue on Artificial Intelligence in the Public Sector: Risks and Benefits of AI for Governments. Digital Government: Research and Practice, v. 5, n. 1, art. 1, 2024. DOI: https://doi.org/10.1145/3636550.

MERGEL, I. DICKINSON, H.; STENVALL, J.; GASCO, M. Implementing AI in the public sector. Public Management Review, p. 1-14, 2023. DOI: https://doi.org/10.1080/14719037.2023.2231950.

MIKHAYLOV, S. J.; ESTEVE, M.; CAMPION, A. Artificial intelligence for the public sector: Opportunities and challenges of cross-sector collaboration. Philosophical Transactions of the Royal Society A: Mathematical, Physical and Engineering Sciences, v. 376, n. 2128, art. 20170357, 2018. DOI: https://doi.org/10.1098/rsta.2017.0357.

NAGBØL, P. R.; KRANCHER, O.; MÜLLER, O. Challenges and design principles for the evaluation of productive AI systems in the public sector. In: CHARALABIDIS, Y.; MEDAGLIA, R.; VAN NOORDT, C. (ed.). Research Handbook on Public Management and Artificial Intelligence. Cheltenham: Edward Elgar Publishing, 2024. p. 245–262. DOI: https://doi.org/10.4337/9781802207347.00025

NZOBONIMPA, S. Artificial intelligence, task complexity and uncertainty: analyzing the advantages and disadvantages of using algorithms in public service delivery under public administration theories. Digital Transformation and Society, v. 2, n. 3, p. 219–234, 2023. DOI: https://doi.org/10.1108/DTS-03-2023-0018.

PAGE, M. J.; MCKENZIE, J. E.; BOSSUYT, P. M.; BOUTRON, I.; HOFFMANN, T. C.; MULROW, C. D.; SHAMSEER, L.; TETZLAFF, J. M.; AKL, E. A.; BRENNAN, S. E.; CHOU, R.; GLANVILLE, J.; GRIMSHAW, J. M.; HRÓBJARTSSON, A.; LALU, M. M.; LI, T.; LODER, E. W.; MAYO-WILSON, E.; MCDONALD, S.; MCGUINNESS, L. A.; STEWART, L. A.; THOMAS, J.; TRICCO, A. C.; WELCH, V. A.; WHITING, P.; MOHER, D. The PRISMA 2020 statement: an updated guideline for reporting systematic reviews. BMJ, v. 372, art. n71, 2021. DOI: https://doi.org/10.1136/bmj.n71.

PETERSEN, K.; FELDT, R.; MUJTABA, S.; MATTSSON, M. Systematic mapping studies in software engineering. In: INTERNATIONAL CONFERENCE ON EVALUATION AND ASSESSMENT IN SOFTWARE ENGINEERING (EASE), 12., 2008, Bari. Proceedings of the 12th International Conference on Evaluation and Assessment in Software Engineering. Swindon: BCS Learning & Development, 2008. p. 68–77. DOI: https://doi.org/10.14236/ewic/EASE2008.8

SØRENSEN, C. H.; HANSSON, L.; RYE, T. The role of meta-governance in public transport systems: A comparison of major urban regions in Denmark and England. Transport Policy, v. 130, p. 37-45, 2023. DOI: https://doi.org/10.1016/j.tranpol.2022.10.018

STRAUB, V. J. MORGAN, D.; BRIGHT, J.; MARGETTS, H. Artificial intelligence in government: concepts, standards, and a unified framework. Government Information Quarterly, v. 40, n. 4, art. 101881, 2023. DOI: https://doi.org/10.1016/j.giq.2023.101881.

SUN, T. Q.; MEDAGLIA, R. Mapping the challenges of Artificial Intelligence in the public sector: Evidence from public healthcare. Government Information Quarterly, v. 36, n. 2, p. 368–383, 2019. DOI: https://doi.org/10.1016/j.giq.2018.09.008.

TRONDAL, J. An organisational approach to meta-governance: structuring reforms through organisational (re-)engineering. Policy and Politics, v. 50, n. 2, p. 139–159, 2022. DOI: https://doi.org/10.1332/030557321X16336164441825.

WIRTZ, B. W.; LANGER, P. F.; FENNER, C. Artificial Intelligence in the Public Sector - a Research Agenda. International Journal of Public Administration, v. 44, n. 13, p. 1103–1128, 3 out. 2021. DOI: https://doi.org/10.1080/01900692.2021.1947319.

YFANTIS, V.; NTALIANIS, K.; NTALIANIS, F. Exploring the Implementation of Artificial Intelligence in the Public Sector: Welcome to the Clerkless Public Offices. Applications in Education. WSEAS Transactions on Advances in Engineering Education, v. 17, p. 76–79, 2020. DOI: https://doi.org/10.37394/232010.2020.17.9.

ZUIDERWIJK, A.; CHEN, Y.-C.; SALEM, F. Implications of the use of artificial intelligence in public governance: A systematic literature review and a research agenda. Government Information Quarterly, v. 38, n. 3, art. 101577, 2021. DOI: https://doi.org/10.1016/j.giq.2021.101577.

Published

2026-09-10

How to Cite

Mapping Meta-Governance and Artificial Intelligence in the public sector. (2026). Revista Do Serviço Público, 77(2), 451-472. https://doi.org/10.21874/e606pf49